return policy

1. 100% Satisfaction Guarantee

If you are not satisfied with your purchase, you may return it within 15 days from the date of purchase.

2. Return Eligibility

Product Type	Return Window (from purchase date)
Eligible Products (including e-bikes)	15 Days
Outdoor Electronics	15 Days
Online Supply Used Gear	Not Applicable
In-store Used Gear, Passes & Gift Cards	Final Sale, No Returns

New items purchased from WPSALL can be returned via mail or in-store with proof of purchase, regardless of whether the purchase was made online, in-store, or by phone.

3. Return Conditions

Returned items must be unused and in their original packaging, including all accessories and tags.
Items that do not meet the 100% Satisfaction Guarantee (including the following exceptions) will not be accepted for return.
Items returned via mail that do not meet the return criteria will be sent back to you.

4. Return Exceptions

Outdoor Electronics

These items must be returned within 15 days of purchase.
Outdoor electronics include:
- Fitness trackers
- GPS-enabled devices
- Bike power meters
- Emergency communication devices
- Cameras

Damaged Packaging

Items must be sealed and in original packaging before returning.
Items with damaged or incomplete packaging may be rejected and sent back.

Product Defects

If your item has a manufacturing defect in materials or workmanship, you may return it at any time, regardless of the purchase date.

5. Refund Policy

Refunds will be issued to the original payment method.
Credit card refunds typically take 5-10 business days to process, depending on your bank.
Return shipping costs are the responsibility of the customer unless the return is due to a product defect.

If you have any questions regarding our return and refund policy, please contact our support team.